Palo Alto firewall - GlobalProtect_The virtual adapter was not set up correctly due to a delay

 

Symptom

We have encountered random computers that have suddenly stopped connecting to GlobalProtect VPN with the following error message.

"The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon. If the issue persists, try restarting your system."

Reinstalling Global Protect doesn't fix the issue. None of the Palo Alto KBs didn't work as well.

Root Cause

The issue is related to the Windows 10 version 21H1 (or 21H2) update affecting the WMI service.
Run msinfo21 (Start -> Run) or on the Command Prompt whether the WMI service is not running or corrupted

Resolution

The WMI service is a critical component in GlobalProtect and must always be running. Please reset the WMI repository to fix the connecting problem.

Run the following command from the elevated command (administrator) prompt:
winmgmt /resetrepository

Note this will reset repository to the initial state when the O/S was first installed.

After WMI functionality is restored, you should be able to connect to the VPN without the error.

References

WMI: Rebuilding the WMI Repository - Microsoft Tech Community
Cannot access the windows management instrumentation software

Links

Articles related to Palo Alto Networks