[email protected]

All email requests must be wrapped in brackets or parentheses. Please refer to the examples provided below.

* Example 1: New Case -> Subject: [SWITCHING] or (SWITCHING)
* Example 2: Case Update -> Subject: [40000001] or (40000001)

① GTAC skill based routing identifiers by Technology/Solution:
[NETMGMT] Network Management Solutions
[IDS/IPS] Host and Network Based Intrusion Defense
[KNOWLEDGEBASE] Knowledgebase Questions
[ROUTING] Routing Technology Questions
[SDN] Software Defined Networks Questions
[SWITCHING] Switching Solutions
[WAN] Wide Area Technologies
[WIRELESS] Wireless Solutions

② By Product Type:
[DATA CENTER] Data Center Switching & Routing: VDX, (NOS), MLX (NI), CES & CER (NI), BNA
[SLX] Data Center Switching & Routing SLX
[AUTOMATION] Automation: Workflow Composer, Automation Suites, Flow Optimizer
[PACKET BROKER] Network Packet Broker: MLXe Packet Broker, Virtual Packet Broker, Session Director, Visibility Manager
[A-B-C SERIES] Stackable Switch
[BLACK DIAMOND] High Performance Ethernet Switching and Routing
[D-G-I SERIES] Standalone Switches
[SECURITY] Dragon IDS Products
[K SERIES] Flow-Based Switching
[WLAN] ExtremeWireless Controllers and Access Points
[WING] ExtremeWING Wireless Controllers and Access Points
[S SERIES] High Performance Enterprise Ethernet Switching and Routing
[SUMMIT] Stackable Switch
[NETSIGHT] Extreme Management Center (Console, OneView, ASM, Inventory Mgr, NAC, Policy Mgr)
[NONE] None of these topics seem appropriate
[XSR] IP Security Routing VPN and Firewall
[VSP/ERS] Campus Ethernet Switching and Routing
[IDE] Identity Engines Portfolio
[WLAN-Avaya] Wireless LAN 8100 and 9100 Series
[EFO/AFO/COM/VPFM] Network Management Portfolio
[Secure Router] Branch to Branch Secure Router 2K/4K Series
[VPN Gateway] SSL VPN Portal and IPSEC / L2TP Endpoint
[XGG] Extreme Guest Gateway

* Others:
[ADT] Asset Discovery Tool
[FIRMWARE] Service contract access to embedded firmware libraries
[REGISTRATION] Global Services product registration questions
[GTSADMIN] GTAC web systems and email support
[KNOWLEDGEBASE] Knowledgebase Questions